Delivery times will vary according to the model that you have chosen. All our products are made-to-order but we still promise to fulfil most orders within 7 working days. Our logistic partner will contact you to agree on a date and time once your product is ready for delivery.

Yes, we will give you an am (7am - 12pm) or pm (12pm - 7pm) time slot a day before your furniture is to be delivered. By prior arrangement, our logistic partner's drivers will give you a call approximately 1 hour in advance of the delivery.

If you accept a delivery date that you subsequently cannot meet, a £99.00 re-delivery charge will be incurred.

Once you have placed your order and received your order confirmation, you should expect your product to be delivered to you within 7 working days. Once your product is ready for delivery, our logistic partner will contact you to agree a date and time. A contact number and information will be provided to you to reach our logistics partner should you have any change of circumstances or questions. Alternatively, you can also contact us on 01924 667260.

Access is not usually a problem, but it is your responsibility to ensure that the goods that you have ordered fit into your house. Use our Home Measuring Guide to make sure your product will fit into your home. Should you have any concerns or queries, please contact us, and we will be able to confirm the dimensions. 

For a charge of £50.00, we’ll collect your old bed or mattress for recycling when we deliver your new one. Please note, that we do not disassemble your old bed.

The mattresses that we feature have several different types of fillings, which depend upon the mattress specification. Please refer to individual model options for further details. Should you require any further details please contact us on 01924 667260 and we will be happy to assist you.

Our logistic partners use many different vehicles but typically they are 7½ ton extended vehicles - similar in size to a furniture removal van. If you have any concerns about access to delivery vehicles please discuss this when you place your order.